Job Details Job Location Headquarters - Vancouver, WA Position Type Full Time   Salary Range $83,430.00 - $125,146.00 Salary Job Category Management Description Be part of something uniQue iQ Credit Union is a great place to work and grow and we're looking for people like you to join our exceptional team. At iQ, you'll find a healthy work-life balance, great benefits, an unwavering commitment to our members and the communities we serve, and a positive environment that empowers you to grow personally and professionally. We love where we work and we know you will, too! The Retail District Manager is responsible for overseeing branch operations, productivity, audit quality, branch facilities and premises. Proactively coach and develop retail branch teams to meet specific performance objectives in business growth, retention, profitability, and member experience. Coaches and develops leaders and ensures branch activity drives overall profitability of the branch and meets Credit Union strategic goals and objectives. Models exceptional member service and resolves complex member issues. Acts as a resource for the Branch Management team. Essential Duties: Manage performance objectives for business volume, deposits, loan portfolios, member service and quality of audit reports for assigned branches, maintaining branch profitability and compliance. Demonstrate effective time management strategies. Ensure a consistent presence at assigned branches; remain engaged in developing branch leaders and teams (80%). Balance onsite responsibilities with business/community development activities (10%) and reporting and analyzing data related to branch activities (10%). Oversee department hiring, orientation, training, and performance evaluations on all direct-report personnel. Monitor job performance with coaching sessions. Conduct performance evaluations in a timely manner. Recommend procedures to enhance performance levels and ensure quality work and high level of service to other departments. Monitor an annual budget and execute strategic initiatives. Collaborate with VP Retail Branches in market expansion decisions and implementation of any resulting activities. Responsible for leading and communicating information and activities that support adherence to regulatory compliance, operational risk, and policies and procedures. Align sales culture, through weekly sales meetings, partner with sales manager to conduct one-on-one coaching and management of tracking and reporting to ensure each Branch Manager effectively supports the overall success of their team members, their branch, and the Credit Union. Ensure that internal and external Service Levels Agreements are being met or exceeded throughout all branch locations. Maintain current knowledge of products and services, lending/deposit activities, regulations, compliance and participate in other appropriate training as required. Provide on-going coaching to Branch Managers regarding staff development and performance, business development, loan pipeline reports and other established goals. Consistently communicate and coach team members with positive and constructive feedback, complete employee evaluations on time. Promote exceptional performance; manage staffing levels and turnover; address underperforming employees; provide timely feedback and effective solutions. Ensure team members develop effective working relationships with internal departments to provide support of member requests as well as joint business development efforts. Represent the organization to the community as a financial services professional through strong member relationships, business development and community involvement. Create monthly reports using (but not limited to) Microsoft Excel, Word, Publisher. Demo