Virginia Mason Medical Center Patient Experience and Satisfaction Analyst in Seattle, Washington

Job Number: 182778

Department: Patient Relations

Hours: Flexible, generally 8:00 am - 4:30 pm

Located in Seattle, WA, Virginia Mason is an internationally recognized leader in the continuous improvement of health care. With an extensive list of awards and distinctions that includes our recognition as Top Hospital of the Decade by The Leapfrog Group, Virginia Mason offers you the opportunity to partner with exceptionally talented peers at every level.

You will contribute to the strength of our Team Medicine approach to collaborative medicine and benefit from the changes enacted through our Virginia Mason Production System, a model that has transformed health care by providing patients with easier access to care, reducing errors, and continuously innovating patient safety and quality that has been adopted by other organizations here and abroad. Join us, and find out how many ways Virginia Mason offers you the chance to focus on what really matters -our patients.

The Healthcare Data Analyst manages, analyzes, interprets and explains data from multiple internal and external sources. This position will prepare and present comprehensive and actionable recommendations to leaders by distilling large data sets into audience appropriate reports that help to drive clinical process improvement and inform business decisions.


  • Bachelor’s degree in Health Information Management or related field. 3+ year’s data analyst experience in a health care setting.

  • Familiarity with surveying methodologies and instruments common to healthcare (e.g. CMS, CAHPs, Culture of Safety Survey, etc.)

  • Knowledge of medical terminology, strong analytical, verbal and written skills. Demonstrated experience and ability with data management and ability to solve complex problems.

  • Experience working with databases, large data sets, multiple data sources and complex data to create meaningful information.

  • Experience working with publicly reported quality measures.

  • Must be able to write queries and macros using Excel, SQL or other similar software and must be proficient with data visualization packages such as Microsoft Power BI.

Preferred experience includes:

  • Knowledge of biostatistical analysis, graphic development and presentation, proficiency in advanced statistical software packages

  • Experience working with human experience survey vendor such as Press Ganey, NRC or Advisory Board. Certified Health Care Data Analyst (CHDA), Certified Quality Process Analyst (CQPA), Certified Professional in Healthcare Quality (CPHQ), or Registered Health Information Administrator (RHIA) preferred.

Just as Virginia Mason is dedicated to improving the lives of our patients and our community, we are equally dedicated to your professional and personal success. With a wide range of perks that includes comprehensive compensation and benefits, continuing education and support, and the opportunity to live in one of the most livable cities in the country, you will find that an opportunity with Team Medicine is one worth taking.

We are an equal opportunity/affirmative action employer

Virginia Mason Medical Center is an equal opportunity, affirmative action employer. Virginia Mason provides healthcare without regard to race, color, religion (creed), sex, gender identity or expression, sexual orientation, national origin (ancestry) or disability. Disability Accommodation: To request disability accommodation in the application process, contact the Recruiting Offices at 866-422-2275 (voice) or 206-515-5891 (fax). Virginia Mason makes every effort to honor disability accommodation requests. Requests can be responded to most effectively if received as far in advance as possible.