Virginia Mason Medical Center Patient Account Specialist I - Patience Account Services in Seattle, Washington

Job Number: 182960

Department: Patient Account Services

Hours: 7:45 am - 5:45 pm

Located in Seattle, WA, Virginia Mason is an internationally recognized leader in the continuous improvement of health care. With an extensive list of awards and distinctions that includes our recognition as Top Hospital of the Decade by The Leapfrog Group, Virginia Mason offers you the opportunity to partner with exceptionally talented peers at every level.

You will contribute to the strength of our Team Medicine approach to collaborative medicine and benefit from the changes enacted through our Virginia Mason Production System, a model that has transformed health care by providing patients with easier access to care, reducing errors, and continuously innovating patient safety and quality that has been adopted by other organizations here and abroad. Join us, and find out how many ways Virginia Mason offers you the chance to focus on what really matters - our patients.

Position Purpose:

The responsibilities of this position are principally to facilitate, educate and communicate to patients Virginia Mason Medical Center's revenue cycle policies and procedures. This includes, but is not limited to, responding to patient inquiries/complaints regarding all billing aspects of a hospital based medical facility as well as maximizing reimbursement of self pay receivables via payment schedules, assessment for in-house charity programs or eligibility for state-sponsored insurance plans. This position will proficiently perform duties as outlined below in one of the following areas: Patient Account Specialist or Patient Service Specialist.

Principal Responsibilities:

  1. PATIENT ACCOUNT SPECIALISTA. In a high call volume setting, provides clarification and education to, as well as research of, patient billing concerns and complaints. Addresses broad range of inquiries covering items such as insurance regulation and processing protocols, charge coding discrepancies, benefit interpretation and adjudication.B. Provides financial counseling both in advance and post receipt of services. Provides assistance with reimbursement for under or un-insured individuals (including uncompensated care).C. Collects on private receivables and may participate in collection agency processes (ie: court appearances)D. Acts as resource to Medical Center for organizational, state, federal and commercial reimbursement procedures and policies as they may pertain to individual patient situations.

  2. PATIENT SERVICE SPECIALISTA. Provides financial counseling in advance of services, collects prepayments, and provides cost estimates to patients, payers and providers.B. Responds to patient inquiries regarding benefits and chargesC. Provides assistance with reimbursement to under or un-insured patientsD. Provides bedside financial counseling servicesE. Acts as a resource to the medical center for organization, state and federal reimbursement procedures, policies and individual patient status situations.


This position requires a high school diploma or GED. Proven excellent customer service, communication, verbal and written skills with an emphasis on organization and attention to detail; ability to problem solve and multi-task; keep confidences; knowledge of insurance concepts; ability to meet and exceed service components of this position; demonstrated basic telephone skills (transfer, conference, placing a patient on hold); excel in a team based environment with a positive attitude; comfortable with ambiguity and the ability to be flexible.

6 months previous call center, health care experience and medical terminology is preferred for this position.

Just as Virginia Mason is dedicated to improving the lives of our patients and our community, we are equally dedicated to your professional and personal success. With a wide range of perks that includes comprehensive compensation and benefits, continuing education and support, and the opportunity to live in one of the country's most livable cities, you will find that an opportunity with Team Medicine is one worth taking.

We are an equal opportunity/affirmative action employer.

Virginia Mason Medical Center is an equal opportunity, affirmative action employer. Virginia Mason provides healthcare without regard to race, color, religion (creed), sex, gender identity or expression, sexual orientation, national origin (ancestry) or disability. Disability Accommodation: To request disability accommodation in the application process, contact the Recruiting Offices at 866-422-2275 (voice) or 206-515-5891 (fax). Virginia Mason makes every effort to honor disability accommodation requests. Requests can be responded to most effectively if received as far in advance as possible.