Concierge- Customer Support

EOE Statement Greenlight Networks is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Greenlight Networks is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Greenlight Networks are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, sex, national origin, disability status, veteran status, domestic violence victim status or any other characteristic protected by the laws or regulations in the locations we operate. Greenlight Networks will not tolerate discrimination or harassment based on any of these characteristics. Greenlight Networks encourages applicants of all ages.

Category Customer Experience

Description

Our Customer Support Concierges provide a best-in-class experience for our ultra-high-speed, fiber-optic internet customers. This individual will be our customers’ liaison for all aspects of the company’s network and operations, including construction, installation, maintenance, general billing, sales inquiries and service of our fiber-optic network.

Essential Job Functions include:

• Responding to inquiries from customers and installers and providing basic technical assistance and support.

• Troubleshoot customer connectivity issues over the phone and by email & chat.

• Compile and maintain all necessary documentation on customer interactions.

• Clear, concise and accurate communication with customers regarding technical issues as well as assisting customers with billing and inbound sales inquiries.

• Perform other duties as assigned.

• The ability to manage multiple tasks within a fast-paced environment.

• Our job titles may span more than one career level. The hourly rate for this role is between $19.59 - $23.00 The actual hourly rate offered to a candidate may be influenced by a variety of factors, such as: training, transferable skills, work experience, education, business needs, market demands and work location. The base pay range is subject to change and may be modified in the future. More information on offered benefits, which include health, welfare, and retirement, are available at www.greenlightnetworks.com/careers/

Position Requirements

• Strong PC hardware and software skills.

• Home networking experience is beneficial.

• Ability to communicate in an understandable, polite and friendly manner, both written and verbal. Bilingual skills beneficial.

• Ability to work well with others and independently.

• Attention to detail.

• Demonstrated proficiency in MS Word, Excel, PowerPoint and Microsoft Outlook.

• Interest in learning all aspects of designing, constructing, and operating a Gigabit, fiber-optic network.

• Associates degree or equivalent experience highly preferred

**Must have availabilty to work weekends

Full-Time/Part-Time Full-Time

Location Buffalo

About the Organization Greenlight Networks is an ultra-high speed, broadband service provider, offering residential and small business customers Internet speeds up to 8 Gigabits per second. Greenlight Networks was founded in 2011 and builds, owns, and operates a fiber-optic network that provides extremely high-speed internet connections. The company's high-speed internet network is currently available to more than 170,000+ homes in 27 municipalities in the Rochester, Buffalo, Binghamton, Albany, and Hudson Valley areas. Our mission is to connect our communities by delivering the best internet experience and providing our customers the freedom to work, play, and live without limits!

This position is currently accepting applications.